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FAQ

1MY SPA IS DRAINING WHEN I TRY TO USE IT. WHAT’S WRONG??
This is a valve problem. If you are using an automatic system, the automatic valve is either turned off or broken. You can call us to determine this over the phone.
2MY PUMP HAS AIR BUBBLES THAT COME INTO THE POOL. WHAT SHOULD I DO?
This indicates a suction leak. You will need a professional tech to locate it and make repairs.
3I HAVE YELLOW ALGAE ALL THE TIME. WHAT CAN I DO?
Shock the pool, using three times the recommended amount of shock. (2 lbs per 10,000 gallons is the recommended amount, so use six pounds per 10,000 gallons of pool water.) Apply a mustard algae treatment. Wait 48 hours and then shock again, but this time with the recommended amount of shock. Always make sure your pool has plenty of chlorine tabs.
4I LOSE ABOUT THREE INCHES OF WATER IN A WEEK – IS THIS OK?
Yes, some pools can lose as much as six inches per week by evaporation.
5WILL MY HEATER REALLY HEAT THE POOL?
Yes. Most pools can be heated, but expect your heater to run continuously for about 25 to 30 hours.
6HOW OFTEN SHOULD MY D.E. FILTER BE MANUALLY CLEAN?
While periodic backwashing takes care of most of the debris inside a D.E. filter, only “breaking down” the filter and manually cleaning it will get rid of all the debris. Filter manufacturers recommend that a filter be manually cleaned twice a year (spring and fall are best). To prevent mishap the filter should be cleaned by a professional. Call us and we will be glad to schedule a service technician to clean your filter.
7WHAT IS WEEKLY MAINTENANCE ABOUT?
Our team of trained of field-tested technicians will visit your pool and perform all required maintenance services so you don’t have to! Just looking for a visit every few weeks to assist and perform a checkup? Checkups including pool “opening”, “closing”, maintenance and ALL chemicals are included. Set up the maintenance service that best meets your needs with our service department.

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Crystals Blue Pool Service

Cleaning, Service & Maintenance

Houston, TX
U.S.

Contact us: (832) 603-0033
Write us: info@crystalsbluepools.com

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